Jhady Rios, Project Manager at 3-D Bail Bonds
Jhady Rios is a highly experienced customer service professional who has spent decades helping people and making a difference in the service industry. Known for her ability to build strong, lasting relationships with colleagues, customers, and the broader community, Jhady brings warmth and dedication to every interaction. Her career began at just sixteen in the sales industry in her native Perú.
Her academic journey began in Perú, where she earned a Bachelor’s Degree in Science from the School of Tourism at the University San Luis Gonzaga in Ica. After relocating to the United States, she redirected her focus toward law and technology, continuing her education at Manchester Community College within the School of Business and Technology.
Jhady joined 3-D Bail Bonds in 2009, bringing with her a deep passion for service and a strong desire to make a difference. From her first role as a Customer Care Representative in New London, she quickly became a vital part of the team, especially for clients from immigrant backgrounds who often face language and cultural barriers in the legal system. Fluent in both Spanish and English, Jhady has been a bridge for countless families, offering not just guidance but reassurance and dignity during difficult times.
Her interest in the legal system and her commitment to justice led to her promotion in 2011 to Social Media Manager, where she helped educate the public about the bail process and the importance of due process. She shares, “People have Constitutional rights, and bail is an essential right after an arrest. Posting bail allows individuals to regain freedom during trial while saving Connecticut taxpayers thousands in daily incarceration costs.”
In 2014, Jhady Rios was promoted to a Project Manager and relocated to the New Britain office, where she began overseeing company-wide initiatives and played a key role in expanding services to the New Britain community.
Through her leadership, Jhady Rios has helped 3-D Bail Bonds become a trusted and accessible source of information and support for individuals and families from all backgrounds. She uses clear, compassionate communication and educational content to break down the bail bond process and explain people’s rights after an arrest, especially for those who may feel overwhelmed or overlooked by the legal system. Her mission is to ensure that every client, regardless of income, background, or immigration status, feels informed, respected, and empowered
With over a decade of community involvement, Connecticut’s leading bail bond agency proudly supports meaningful social initiatives. Jhady Rios has played a key role in organizing and participating in annual toy drives for The Salvation Army, spreading holiday cheer and bringing smiles to children and families across the state.
Jhady is a proud advocate for professionalism in the bail industry and a vocal supporter of reform that uplifts both clients and agents. She believes that when bail professionals lead with empathy and integrity, they can change lives—and change perceptions. She’s always been guided by a genuine love for helping others, staying connected to her community, and believing that kindness can truly make a difference.
In 2016, Jhady embraced a new chapter as a mother, welcoming her first child, a baby boy, in August.
Jhady Rios can be reached by phone at (860) 229-2525 or by email here, email Jhady.